Refund policy

We offer a 30‑day return window, which means there are 30 days after delivery to request a return. To be eligible, items must be in the same condition as received, unworn or unused, with tags, and in the original packaging, and a receipt or proof of purchase is required. Returns started outside this window or that do not meet the conditions below may be declined.

How to start a return

To start a return, contact us at [info@berjayaindia.com] and wait for instructions and a return authorization before sending items back. If a return is accepted, a prepaid label or return instructions will be provided along with where to send the package; items sent without first requesting a return will not be accepted. Physical returns, when required, should be addressed to: Bole-Boleh fragrances G8, Plot No-18, Icon Tower, near Vivekanand College, Nagalapark, Kolhapur, Maharashtra 416003, India. unless otherwise instructed.

Damages and issues

Please inspect the order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so the issue can be evaluated and made right. Guidance on photos and packaging retention may be provided to help resolve claims efficiently.

Exceptions and non‑returnable items

Certain categories cannot be returned for hygiene or safety reasons, including perishable goods, custom products (special orders or personalized items), and personal care items such as opened beauty products; hazardous materials, flammable liquids, and gases are also not eligible. Gift cards and final‑sale or clearance items are not eligible for returns unless required by law. For questions about a specific item, reach out before purchasing.

Exchanges

The fastest way to get the right item is to return the item in hand once authorized and place a separate order for the new item. Exchange requests are subject to stock availability and the same condition requirements noted above.

European Union 14‑day cooling‑off period

If merchandise is shipped into the European Union, consumers have the right to cancel or return most online orders within 14 days for any reason and without justification. Items must be returned in their original condition as received—unworn or unused, with tags, and in the original packaging—and a receipt or proof of purchase may be required. This statutory right applies in addition to our 30‑day policy.

Refunds

After receiving and inspecting the return, an approval or rejection of the refund will be communicated; when approved, refunds are issued to the original payment method within 10 business days, though bank or card processing times may add additional days. If more than 15 business days have passed since approval and the refund is not visible, please contact us at [info@berjayaindia.com] for assistance. Where permitted, store credit may be offered as an alternative when a refund to the original method is not possible.